PlayStation VR is a great system that introduced many to virtual reality, but even the best systems experience problems from time to time. From troubleshooting display issues to audio issues, here’s how to fix just about any problem you’re facing with PlayStation VR.
If you’ve exhausted all the troubleshooting options and are still experiencing issues with your PlayStation VR, it might be time to contact Sony Support.
- How to update PlayStation VR
- How to fix blurry images
- How to fix a shaky image
- How to fix screen mirroring issues
- How to Fix Poor Head and Controller Tracking
- How to Fix USB Error
- How to Fix 3D Audio Not Working
- How to fix scratches on a headset
- How to deal with nausea
- How to deal with Aim controller drift
- How to deal with menu stutter
- How to deal with holiday lights and your PSVR camera
- How to keep HDR support with PlayStation VR
- How to prevent lens fogging
How to update PlayStation VR
Many of the issues you will encounter will come from using an outdated version of PSVR. Here’s how to update it!
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Luckily, it’s a really simple process, and here’s what you need to do:
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Go to settings menu.
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Scroll down and select Devices.
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Scroll down and select PlayStation VR .
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Scroll down and select PlayStation VR device software .
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The current version of the software you are on will now appear on the screen.
- To check for a software update, select update your PlayStation VR device software .
If an update is available, the console will now download and install it to start your next virtual adventure! The update also does not require a PlayStation VR headset to be connected to the console. It can be detached from the processor module and you can still look for updates.
How to deal with blurry images in PlayStation VR
Blurry images will definitely ruin your virtual reality experience. Here’s how to make sure you see clearly!
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Make sure the headset is properly installed
PlayStation VR uses an in-head display (HMD) that is very different from any other VR headset on the market. Because of this, you may have problems with clear vision because the headset is not installed correctly. This can be easily fixed by simply reconfiguring the HMD to make sure it is where it should be.
There are a few things you need to do to get the perfect fit for PlayStation VR. In particular, though, you want to make sure that there is a snug fit, and that the HMD visor is as close to the face as possible. If you have low vision, you can adjust the headset several times until you get the best vision possible. For the best image, this visor should be as close to the face as possible.
Clean your headset
The biggest reason you might have image issues is if your headset is dirty. In particular, dust, detritus or even fingerprints can obscure the lenses of your PlayStation VR HMD. If so, then you’re in luck because it’s an easy fix. All you have to do is clear your PlayStation VR.
You’ll want to pay special attention to the lenses, as anything on them will cause serious blur up close. If one or both lenses appear to have smudges, use the cleaning cloth that came with your PlayStation VR. Using a cloth, gently wipe the lenses. This may solve the problem without thoroughly cleaning the headset.
Restart PlayStation VR
In some very rare cases, video coming from PlayStation 4 to PlayStation VR may be distorted or distorted. This will probably never happen for most people, but if you encounter blurry or garbled images and the fixes above don’t help, you can restart your PlayStation VR to try and fix the receiver issue. Simply press the power button on the PlayStation VR control cable, wait a few seconds, and press again to restore power. This will reset the connection to the PlayStation 4, which should fix any corruption.
How to fix image shaking in PlayStation VR
Few things detract from the VR experience, like a display that shakes and moves when you stand still. Here’s how to deal with this problem.
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Be mindful of boundaries
PlayStation VR uses a pair of cameras to determine your position in a room. These cameras use indicators on the front of the headset to gauge how far you are from the camera, and this setup has a reliable six-foot distance. Sony issues a warning when you go over that 6-foot line so you don’t have any major issues, but if you’re on that 6-foot line, you’ll notice occasional instability.
The key to avoiding this is to walk backwards until you see a floating message and then take one step forward. If your seat is on the 6 foot line, you need to move it forward an inch or two. It also prevents you from seeing the pop-up alert when you lean back or turn to something behind you while in VR mode.
Adjust tracking lights
Whether you were cleaning and accidentally moving the camera, or someone was running in front of you during setup, minor tracking issues can be fixed with the calibration in the PlayStation 4 menu.
- Go to Settings in the PlayStation menu.
- Select » Devices» in the Settings menu.
- Select PlayStation VR in the Devices menu.
- Select » Set Tracking Lights » .
- Complete all three setup procedures.
After calibration is complete, your headset will be exactly the same as every headset after the initial setup. Enjoy!
How to fix screen mirroring issues
Some users have reported an issue where they can’t see anything on the TV, but they can see the image on the Head Mounted Display (HMD). Here is how you can solve this problem.
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Check your HDCP settings
High-bandwidth Digital Content Protection (HDCP) is designed to prevent copying of content while it is in transit over certain connections. For some reason some PSVR games are affected by HDCP. Here’s how to turn it off.
- Click Settings .
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Click System .
- Click Enable HDCP .
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Click Yes . The checkmark should disappear from the box and HDCP will be disabled.
Check Your HDMI Cables
Many PlayStation VR users have reported faulty or poor quality HDMI cables that came with the device. If you experience problems with screen mirroring, disconnect each HDMI cable one at a time and replace it with a cable that is not included with the PSVR. If an image appears on your TV, you will know that it was an HDMI cable.
Again, other users claim that the issue is related to the HDMI port of the PlayStation 4. If you’ve unplugged your HDMI cables and you’re still not getting an image, try reversing the HDMI cable that connects to the back of your PS4. If you’re seeing flickering images on your TV, it’s a good sign that your PS4’s hardware is causing a problem.
Remove extension
To further rule out the possibility of a bad cable, try disconnecting the extension cable between the external PSVR processor and the HMD.
Connect the HMD directly to the processor and see if you get an image on your TV. If you do this, you know the extension cable is the problem. Time to order a replacement!
How to Fix Poor Head and Controller Tracking
One of the best parts of virtual reality is the ability to use your head and hands to interact with the virtual environment. One of the worst parts of VR is when your movement isn’t properly tracked. Here’s how to fix it!
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How to Fix Poor Head Tracking
Keep in mind that if you’re having trouble tracking jerky head movements, the problem is most likely not with your head-mounted monitor (HMD). More likely the problem is with your camera. This is because the PlayStation camera reads the LED lights in the room you are playing in. If it picks up extra light or has reflective surfaces, it can seriously interfere with tracking.
To fix this, start by having your PlayStation camera sit on a matte or matte surface. You don’t want it to pick up any reflective surfaces or anything particularly shiny. These are the types of surfaces that will throw everything off. You also want to make sure the camera is not picking up other bright lights or LEDs. Common electronic items that can throw off your PlayStation camera include computer monitors or a second TV in the room. Also make sure there are no bright lights on the PlayStation VR HMD.
You can also help your PlayStation camera by playing in a dark room. This time around, playing video games in a dark room won’t interfere with your eyes because you’ll be in your VR helmet seeing something completely different. Playing in a dark room also ensures that your camera captures the best possible image of the LED in the helmet, which should help with tracking.
How to fix bad controller tracking
The same rules as for head movement tracking apply to PlayStation Move controllers that do not track correctly. In most cases, there’s less of an issue with the PlayStation camera not correctly capturing LED signatures on a DualShock 4 controller or Move controllers.
However, there are a few specific things that can happen to your controllers that you won’t encounter with your VR headset. Make sure the controller you are using is properly charged. Low power means you can lose power to the controller without even realizing it, which amounts to a bad VR experience. If you need to charge your DualShock 4 controller while playing, you may need to slightly reposition the charging cord. This is because the charging cord may block the glowing LED on the top of the controller. If this light is not visible, it becomes harder for the PlayStation camera to track.
How to Fix USB Error
Everything seems to be ready to go, but you are getting the error USBwhich prevents you from playing. Here’s how to fix it.
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Check your USB cables
As you may have guessed, this error happens because there is something wrong with the USB cables on your PlayStation VR. Considering there are several new cables to connect, it’s pretty easy to mix up a cable and end up with this error. There are no error codes or anything else to look for. Instead, when you put on a PlayStation VR HMD, your screen will only display the message » USB error» . This is an easy fix in just a few minutes.
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Something is not fully connected. One of the PlayStation VR USB cables may have failed. You will need to check both cords on the front of the PlayStation VR control box as well as the USB that is connected to the front of the PlayStation 4 console. If any of them fail, it can lead to a USB error.
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The cord is connected incorrectly. The second reason for the USB error to appear when you turn on the headset is that the cord is either plugged into the wrong place or not plugged in at all. Be sure to check and make sure everything is connected properly. It may take a few minutes due to the number of cables, but you should be able to find it pretty quickly.
How to Fix 3D Audio Not Working
Virtual reality without 3D audio is simply not the same. You will miss what is happening around you and, depending on the game, you may end up dead. Here’s how to fix 3D audio when it’s not working.
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Use headphones from PlayStation VR
The PlayStation VR actually comes with a pair of headphones to use. While you can certainly use a different pair of headphones for your VR adventures, there are a few things to keep in mind. First, wireless headphones will not work with PlayStation VR. Instead, you’ll need a pair of stereo headphones or headphones.
The truth is that the headphones that came with your new VR system are capable of producing fantastic sound. There is also an additional option to use the headphones that are included in the package. This is because one earbud is on a much shorter cord than the other. This makes it easy to find the correct earbuds for each ear once you’ve already put your PlayStation VR display on with your head unit.
Double check to make sure the correct earbud is in the correct ear
PlayStation VR uses 3D audio to provide a superior experience. This means that if you turn your head, stand up, move around, the sounds around you will also change. For this reason, it is very important to make sure you have the correct earbud in the correct ear. If you don’t, then you may be disoriented when you hear something to your left and the noise is actually coming from your right.
Make sure everything is connected properly
If you don’t get any sound when you put on your headphones, then you need to make sure everything is connected properly. This means that you need to double check that the headphones are connected correctly. , If they came unattended or disconnected from the network, then you will not receive any sound.
Reboot your system
If you’ve already tried everything else but are still having problems, there is one last thing you can do. You may need to go ahead and restart your PlayStation 4 console. Sometimes your system just needs a quick reboot in order for everything to work properly. It only takes a few minutes and may solve your problem.
Removing scratches from lenses
The most fragile part of any VR headset is where you put your eyeballs. These lenses, regardless of type, are either glass or plastic and are not easy or cheap to replace. If your headset has been in the hands of many friends, family members, or even children, chances are you have a few scratches on your device.
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Meguiars ScratchX Solution
Watch the video and then check out the extra steps I’ve added for optimal care.
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After making sure your device is clean and dry, coat your Meguiars ScratchX lenses.
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Use your next Q-Tip to gently massage the glass in small circles, focusing on areas you know are worn or scratched.
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Check the area by wiping off some of the Q-Tip toothpaste, if you are satisfied with the results, proceed to the next step.
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Are the scratches gone, or are you just ready to clean up? Take a microfiber cloth and wipe off the residue with Meguiars ScratchX, it’s there will be a bit of a mess . If your Meguiars gets stuck in cracks, use a clean Q-Tip or an air compressor to help you clear those cracks.
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Repeat steps above for cleaning. Then check out your protection options and get back to enjoying your headset!
- View Meguiars ScratchX on Amazon
- View Meguiars ScratchX at Walmart
How to deal with nausea
Don’t be embarrassed if you get nauseated in VR — it happens to the best of us. Nausea doesn’t mean VR isn’t for you. Here are some ways to deal with it and get back to gaming.
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