PlayStation VR: Dual Capture Guide

PlayStation VR is a great system that introduced many to virtual reality, but even the best systems experience problems from time to time. From troubleshooting display issues to audio issues, here’s how to fix just about any problem you’re facing with PlayStation VR.

If you’ve exhausted all the troubleshooting options and are still experiencing issues with your PlayStation VR, it might be time to contact Sony Support.

  • How to update PlayStation VR
  • How to fix blurry images
  • How to fix a shaky image
  • How to fix screen mirroring issues
  • How to Fix Poor Head and Controller Tracking
  • How to Fix USB Error
  • How to Fix 3D Audio Not Working
  • How to fix scratches on a headset
  • How to deal with nausea
  • How to deal with Aim controller drift
  • How to deal with menu stutter
  • How to deal with holiday lights and your PSVR camera
  • How to keep HDR support with PlayStation VR
  • How to prevent lens fogging

How to update PlayStation VR

Many of the issues you will encounter will come from using an outdated version of PSVR. Here’s how to update it!

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Luckily, it’s a really simple process, and here’s what you need to do:

  1. Go to settings menu.

    PlayStation VR

  2. Scroll down and select Devices.

    PlayStation VR

  3. Scroll down and select PlayStation VR .

    PlayStation VR

  4. Scroll down and select PlayStation VR device software .

    PlayStation VR

  5. The current version of the software you are on will now appear on the screen.

    PlayStation VR

  6. To check for a software update, select update your PlayStation VR device software .

If an update is available, the console will now download and install it to start your next virtual adventure! The update also does not require a PlayStation VR headset to be connected to the console. It can be detached from the processor module and you can still look for updates.

How to deal with blurry images in PlayStation VR

Blurry images will definitely ruin your virtual reality experience. Here’s how to make sure you see clearly!

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Make sure the headset is properly installed

Install your PlayStation VR headset

PlayStation VR uses an in-head display (HMD) that is very different from any other VR headset on the market. Because of this, you may have problems with clear vision because the headset is not installed correctly. This can be easily fixed by simply reconfiguring the HMD to make sure it is where it should be.

There are a few things you need to do to get the perfect fit for PlayStation VR. In particular, though, you want to make sure that there is a snug fit, and that the HMD visor is as close to the face as possible. If you have low vision, you can adjust the headset several times until you get the best vision possible. For the best image, this visor should be as close to the face as possible.

Clean your headset

The biggest reason you might have image issues is if your headset is dirty. In particular, dust, detritus or even fingerprints can obscure the lenses of your PlayStation VR HMD. If so, then you’re in luck because it’s an easy fix. All you have to do is clear your PlayStation VR.

You’ll want to pay special attention to the lenses, as anything on them will cause serious blur up close. If one or both lenses appear to have smudges, use the cleaning cloth that came with your PlayStation VR. Using a cloth, gently wipe the lenses. This may solve the problem without thoroughly cleaning the headset.

Restart PlayStation VR

PlayStation VR

In some very rare cases, video coming from PlayStation 4 to PlayStation VR may be distorted or distorted. This will probably never happen for most people, but if you encounter blurry or garbled images and the fixes above don’t help, you can restart your PlayStation VR to try and fix the receiver issue. Simply press the power button on the PlayStation VR control cable, wait a few seconds, and press again to restore power. This will reset the connection to the PlayStation 4, which should fix any corruption.

How to fix image shaking in PlayStation VR

Few things detract from the VR experience, like a display that shakes and moves when you stand still. Here’s how to deal with this problem.

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Be mindful of boundaries

PlayStation VR uses a pair of cameras to determine your position in a room. These cameras use indicators on the front of the headset to gauge how far you are from the camera, and this setup has a reliable six-foot distance. Sony issues a warning when you go over that 6-foot line so you don’t have any major issues, but if you’re on that 6-foot line, you’ll notice occasional instability.

The key to avoiding this is to walk backwards until you see a floating message and then take one step forward. If your seat is on the 6 foot line, you need to move it forward an inch or two. It also prevents you from seeing the pop-up alert when you lean back or turn to something behind you while in VR mode.

Adjust tracking lights

Whether you were cleaning and accidentally moving the camera, or someone was running in front of you during setup, minor tracking issues can be fixed with the calibration in the PlayStation 4 menu.

  1. Go to Settings in the PlayStation menu.
  2. Select » Devices» in the Settings menu.
  3. Select PlayStation VR in the Devices menu.
  4. Select » Set Tracking Lights » .
  5. Complete all three setup procedures.

After calibration is complete, your headset will be exactly the same as every headset after the initial setup. Enjoy!

How to fix screen mirroring issues

Some users have reported an issue where they can’t see anything on the TV, but they can see the image on the Head Mounted Display (HMD). Here is how you can solve this problem.

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Check your HDCP settings

High-bandwidth Digital Content Protection (HDCP) is designed to prevent copying of content while it is in transit over certain connections. For some reason some PSVR games are affected by HDCP. Here’s how to turn it off.

  1. Click Settings .
  2. Click System .

    Click Settings.  Click System.

  3. Click Enable HDCP .
  4. Click Yes . The checkmark should disappear from the box and HDCP will be disabled.

    Click Enable HDCP.  Click Yes.

Check Your HDMI Cables

Many PlayStation VR users have reported faulty or poor quality HDMI cables that came with the device. If you experience problems with screen mirroring, disconnect each HDMI cable one at a time and replace it with a cable that is not included with the PSVR. If an image appears on your TV, you will know that it was an HDMI cable.