Instacart is grocery delivery service, which allows you buy groceries and other goods using a computer or phone, and then deliver them to your door. It provides the option to pay a shipping fee or pay for an ongoing subscription, which also has some other benefits. If you want to cancel an Instacart order, they provide a simple, automated process that works both on the Instacart app and on the website, but only if the order has not yet been completed.

If you prefer to cancel your Instacart Express membership or free trial, you can also do so through the website or app with a very simple procedure. In general, closing an Instacart account is more difficult, but it’s also an option if you decide you’ve completely mastered the service.

An Instacart user cancels their Express membership using a laptop.
Tim Robberts / Stone / Getty

How to cancel an Instacart order

Instacart allows you to cancel orders, receive a full refund and pay no commission if the personal shopper has not yet started shopping for your order. The process is very simple and you can do it yourself through Appendix or website Instacart , without contacting customer support.

Cancellation of an Instacart order through the website

If you use Instacart on the web, you can cancel your order directly through the website by following these steps:

  1. Go to log in and click » Account» .

    Screenshot of the Instacart website.
  2. Click Your orders .

    Screenshot of Instacart account settings.
  3. Find an order that you want to cancel , and press order type details .

    Screenshot of Instacart orders.
  4. Click Cancel the order .

    Screenshot of an Instacart order.
  5. Click Cancel my order to confirm the cancellation.

    Screenshot of canceling an Instacart order.

Canceling an Instacart order using the app

You can also cancel an Instacart order using the app on your mobile device. The process is similar to using a website.

  1. Click icon account .

  2. Click your orders .

  3. Press order, which you want to cancel.

  4. On the order page, click Cancel the order .

  5. Confirm order cancellation.

Problems canceling Instacart orders

You can cancel an Instacart order even if the purchase or shipping process has already begun and you will still receive a full refund, but you may be charged a cancellation fee.

In addition, you cannot cancel the current order yourself. If you would like to cancel an order if a purchase or delivery is already in progress, you will need to contact Instacart support, to make a request.

If you don’t see option order cancellation in the app or on the website, this means that your order is probably already assigned to the customer. In this case, you will have to contact support to cancel the order.

How to cancel Instacart Express

Instacart Express is a subscription service with an annual membership fee designed for people who use this service frequently. It lowers the minimum order amount and removes shipping fees, so it can save you a significant amount of money if you order through Instacart on a regular basis.

If you find yourself just not using Instacart as often as you expected, you can cancel your Express membership at any time. Partial refunds are not available, so the cancellation of the service will not take effect until the next renewal date.

Use the same process to cancel your Instacart Express free trial within the first 14 days of use. On Day 15, Instacart will convert your free trial to a regular paid membership and charge you the billing method you signed up for.

Here’s how to cancel your Instacart Express membership:

  1. Go to Instacart, login and click Account .

    Screenshot of Instagram.
  2. Click Instacart Express .

    Screenshot of Instagram.
  3. Click End membership .

    Screenshot of the Instacart Express membership page.
  4. Click Continue to cancel .

    Screenshot of the Instacart Express cancellation process.

    If you think you can change your mind, you can click Set a reminder to receive a reminder before the next billing date. Be sure to cancel when the reminder arrives or you’ll be billed.

  5. Click continue to cancel .

    Screenshot of the Instacart Express cancellation process.
  6. Choose a reason for leaving and add more information if you’d like, or just click » To complete» .

    Screenshot of the Instacart cancellation process.

If you signed up with Instacart within the last 15 days and haven’t placed any orders, you may be eligible for a refund. In all other cases, your canceled membership will remain in effect and you will still be able to use it until the billing date. Your membership will terminate at this time.

How to close an Instacart account

Until you sign up with Instacart Express, there are no fees to maintain your account. This means you can keep your account open in case you need it in an emergency and you will never be charged anything if you don’t place an order.

If you have an Instacart Express account and you cancel using the method above, you can keep your free account without paying a recurring fee. This leaves the door open for ordering groceries if you’re too busy to shop or in circumstances where you can’t leave the house.

If you really want to close your Instacart account permanently, you will need to contact Instacart via their help center, email, or customer service toll free number to request closure. There is no automated method to perform this closure, so the only option is to contact support.

To completely delete your account, you will need to provide the name you used to create the account, your login email address, and the corresponding phone number.

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