You are all ready to sit down and knock out some wands rival magicians after watching some videos when all of a sudden your headset is not working properly. When a game or app opens, it doesn’t display correctly and you definitely can’t enjoy it the way it’s meant to be played. If this has ever happened to you, you probably know how annoying it is. If this happens, there are a few things to check.

Keep things official

Not all VR headsets are created equal and, unlike Google Cardboard, not just a phone running in Daydream View. While the headset itself can fit many different phones, for many people, playing the game in Daydream mode is just not possible because their phone doesn’t quite fit. If you’re not sure if your phone is compatible, you can check Google’s list of Daydream-ready phones. If you are not using a Daydream-enabled phone, then you will not be able to play certain Daydream titles. You can still play games and apps available from Cardboard, but new apps won’t be available until you update your phone.

If you have checked if your phone is Daydream compatible, there is another simple solution. It is possible that Daydream apps are trying to open in full screen mode, which cannot be used in VR. If this is happening to you, the first thing you need to do is open your phone and go to the settings menu. Go to your wireless and network settings. Make sure NFC is enabled. If NFC isn’t enabled, you’re basically just using the advanced cardboard viewer and Daydream apps won’t launch or play correctly.