Google Play makes it easy to get a refund if you buy a game or other Appendix, which does not meet your expectations if you buy something by chance or even if you change your mind, but there are limits. If less than two hours have passed since the purchase, you can request an automatic refund directly through the in-game store. The process will be a little more difficult if you wait longer than two hours, but we will walk you through that as well. Here’s how to get a refund on Google Play.
Google Play Return Policy
The Google Play return policy is a bit complicated because each category in the Google Play store has its own return period and acceptable reasons for the return. If you want a refund for a game or other app, you can get an automatic refund within two hours, or request a manual refund within two days, although the latter is not guaranteed. Other categories, such as books and music, have their own rules.
For more information, check out Google’s official return policy .
How to get a refund on Google Play
If you made a purchase within the last two hours, you can request a refund through Google Play on your phone and it will be processed automatically. This is the easiest and fastest way to get a refund on Google Play, but it’s only available within the first two hours of purchase.
Open the Google Play app on your phone and tap hamburger menu in the top left corner.
Click Account .
Click Purchase History .
If you have an older version of Android or the Google Play app, you may need to tap » Story orders.»
Click on the order you would like to return.
Click RETURN .
Click YES .
If successful, you will see a message that your purchase has been returned and the order will be marked as cancelled.
How to get a refund on Google Play after a two-hour limit
If you’ve exceeded the original two-hour limit but it’s been less than two days since your purchase, you can still request a refund through the Google Play website.
This process is a little more complicated as you need to select a reason for the return and then type in an explanation for why you are requesting one. This process is not automated and you are not guaranteed to receive a refund, but you will usually receive a decision within 15 minutes.
Some reasons why you may request a refund within 48 hours of purchase include:
- The purchase was random.
- The app is not what you expected.
- The app does not work as advertised.
- Someone bought the app without your permission.
If there is a payment in your account that you haven’t made and no one you know has used your phone to make a purchase, then Google will ask you follow a specific set of instructions . You can report unauthorized purchases within 120 days of the original purchase.
Here’s how to request a refund on Google Play within 48 hours of the original purchase: