Google Play makes it easy to get a refund if you buy a game or other Appendix, which does not meet your expectations if you buy something by chance or even if you change your mind, but there are limits. If less than two hours have passed since the purchase, you can request an automatic refund directly through the in-game store. The process will be a little more difficult if you wait longer than two hours, but we will walk you through that as well. Here’s how to get a refund on Google Play.

A woman asks to return Google Play to her phone.
Nattacorn Manerath / EyeEm / Getty

Google Play Return Policy

The Google Play return policy is a bit complicated because each category in the Google Play store has its own return period and acceptable reasons for the return. If you want a refund for a game or other app, you can get an automatic refund within two hours, or request a manual refund within two days, although the latter is not guaranteed. Other categories, such as books and music, have their own rules.

For more information, check out Google’s official return policy .

How to get a refund on Google Play

If you made a purchase within the last two hours, you can request a refund through Google Play on your phone and it will be processed automatically. This is the easiest and fastest way to get a refund on Google Play, but it’s only available within the first two hours of purchase.

  1. Open the Google Play app on your phone and tap hamburger menu in the top left corner.

  2. Click Account .

  3. Click Purchase History .

    Google Play app and menu

    If you have an older version of Android or the Google Play app, you may need to tap » Story orders.»

  4. Click on the order you would like to return.

  5. Click RETURN .

    Purchase history and return purchase on Google Play
  6. Click YES .

  7. If successful, you will see a message that your purchase has been returned and the order will be marked as cancelled.

    Return Confirmation and Return of a Google Play Purchase

How to get a refund on Google Play after a two-hour limit

If you’ve exceeded the original two-hour limit but it’s been less than two days since your purchase, you can still request a refund through the Google Play website.

This process is a little more complicated as you need to select a reason for the return and then type in an explanation for why you are requesting one. This process is not automated and you are not guaranteed to receive a refund, but you will usually receive a decision within 15 minutes.

Some reasons why you may request a refund within 48 hours of purchase include:

  • The purchase was random.
  • The app is not what you expected.
  • The app does not work as advertised.
  • Someone bought the app without your permission.

If there is a payment in your account that you haven’t made and no one you know has used your phone to make a purchase, then Google will ask you follow a specific set of instructions . You can report unauthorized purchases within 120 days of the original purchase.

Here’s how to request a refund on Google Play within 48 hours of the original purchase:

  1. Go to, to open your Google Play account, then select » Purchase history» .

    Google Play website
  2. Find the purchase you want to return, then select Report a problem .

    Google Play order history
  3. Click Choose an option .

    Google Play reports a problematic menu
  4. Select the reason you would like to request a refund. If there is no perfect match, choose the closest one.

    Select reasons to request a refund on Google Play.
  5. Describe your issue or explain your request in the appropriate field, then select Send .

    Google Play refund request
  6. You will usually receive a response within 15 minutes, although this is a manual process and can be delayed.

Google Play refund after two-day limit

Google does not offer refunds after the two-day grace period under normal circumstances. The only way to get a refund directly from Google after two days is if you were the victim of a scam, in which case you are allowed to request a refund within 120 days of the fraudulent purchase. Other cases are not considered.

If you would like a refund to exceed the two-day limit, you will need to contact the app developer directly. This is more difficult as you need to find the developer’s email address and send an email asking for a refund. Developers are not required to return money, so this method is not guaranteed. It’s best to just state your position honestly, be polite, and hope for the best.

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