When you buy a physical item that you don’t need or is not quite right, you can usually return it to the store and get your money back. If the purchase is made digitally from iTunes Store or App Store Refunds don’t happen very often.

Apple does not guarantee that an iTunes or App Store refund will be issued. If you buy a song from iTunes and then request a refund, you can get both your money and the song. Because of this, the company regularly fails to issue iTunes refunds to anyone who wants it. It doesn’t make the process of requesting a refund obvious either.

Instructions in this article apply to Macs running macOS Sierra (10.12) and later, and devices iOS running iOS 11 and above. Similar instructions apply to earlier versions of macOS and iOS; just find » Account» > » Purchase history» in the store from which you want to receive a refund.

How to get an iTunes refund on a computer

If you’re buying something that you already own, that doesn’t work, or that you didn’t want to buy, you might have a good reason to get an iTunes refund. In this situation, follow these steps on your computer to ask Apple for your money back:

  1. If you are using macOS Catalina (10.15) or higher, the process is slightly different. In this case, use the Apple Music app (iTunes has been discontinued). In doing so, select » Music» > » Settings» > check the box » Show iTunes Store» . Then click iTunes Store on the left sidebar. Go to step 3.

  2. open iTunes and press » Score», to go to the iTunes Store.

  3. Click Account . Then sign in with your Apple ID and password when prompted.

    iTunes account link
  4. On the screen » Information about account» go to chapter » Purchase History » and press » View all» .

    View All Buttons in iTunes
  5. Scroll through your purchase history. Find the item you want to get a refund for, then click » More» .

    Link to Extra Button in iTunes Purchase History
  6. In the expanded list, click Report a problem .

    Report a link button issue in iTunes
  7. Depending on the version of iTunes you’re using, the default web browser will open or you’ll continue in iTunes. Either way, the steps are the same.

    On the screen Report a problem click drop-down list » Select a problem» and press » I want to request a refund» .

    I want to request a refund on iTunes
  8. AT text field » Describe this problem enter the reason you are requesting a refund, then click » Send» .

You will not receive an immediate response. After a few days, you will either receive a refund, a request to iTunes Support for more information, or a refund denied message.

How to Get an iTunes Refund on iPhone or iPad

Whether you’re requesting an iTunes Store or App Store refund on your iPhone, iPad, or iPod touch, you’re doing so in your purchase history. On iOS devices, the process is different than on Mac. Here’s what to do:

  1. On your iOS device, open Safari, then go to reportproblem.apple.com . Sign in with your Apple ID.

  2. On the screen » Report a problem» click drop-down list » I want …» and press Request a refund .

    iTunes Refund Request Screenshot
  3. Click » Tell me more» and indicate the reason for the return.

    iTunes Refund Request Screenshot
  4. Click Further .

  5. Review the items available for return and click on the item you would like to request a return for.

    iTunes Refund Request Screenshot
  6. Click Send .

All iTunes Store or App Store refund requests must be made within 90 days of purchase date.

The more you request a refund, the less likely it is to receive one. Everyone makes the wrong purchase from time to time, but if you regularly buy stuff on iTunes and then ask for a refund, Apple notices a pattern and starts rejecting your refund requests.

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