Google is actively investigating reports that the Pixel 2 XL is suffering from screen burn. This is after some people noticed clear signs of screen burn on their new Pixel 2 XL phones. Even though screen burn-in is fairly common, the fact that it happens after a week is a concern.

For the uninitiated, screen burn is when part of the display retains a ghost image of a logo, icon, or whatever after it has been left on the screen for too long. That’s why screensavers were invented in the first place. However, you don’t expect to see it on a flagship like the Google Pixel 2 XL.

Showing signs of severe screen burn-in

This issue was first spotted on Android Central, when one of its Pixel 2 XL review units showed signs of severe screen burn-in after a week of regular use. This is on a screen that has already been criticized by some reviewers for displaying issues with vibrant colors and detailed textures.

This tweet sparked a response from other Google Pixel 2 XL owners who have also noticed significant side effects on their phones. The main problem area is the navigation bar at the bottom of the screen, which clearly shows the images of the buttons «Back», «Home» and «Multitasking».

When asked to comment on this potential issue, Google stated:

“Pixel 2 XL screen was designed with advanced POLED technology including QHD+ resolution, wide color gamut and high contrast ratio for natural and beautiful colors and visualization. We conduct a comprehensive quality check on all of our products before launch and in the production of each unit. We are actively investigating this report.”

Screen burn-in is a common occurrence on OLED screens. However, it usually takes months of heavy use to reveal itself, and it certainly shouldn’t show up after one week of normal use. So if it’s about screen burn and not just image retention, Google has a serious problem.

Right to a replacement or refund

It is not yet clear how many phones are affected by this issue. It could be everyone, or just a few with faulty displays. Anyway, if you are facing this issue and not happy with your Google Pixel 2 XL, as a result, you should be eligible for a replacement or refund.

Do you have a Google Pixel 2 XL? If so, have you noticed screen burn-in or image retention? Did that put you off buying the Pixel 2 XL? Or do you suspect that the problem is being fanned by overzealous journalists? Please let us know in the comments below!

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